We are looking for a proactive and customer-focused AR Specialist to join a Shared Service Center team. In this role, you will be responsible for building and maintaining strong relationships with key customers across the US market, acting as a trusted point of contact and ensuring a high level of customer satisfaction.
You will work closely with internal teams and key stakeholders to address customer needs, resolve issues, coordinate requests, and ensure smooth day-to-day operations. This is an excellent opportunity for someone who enjoys working in an international environment, building long-term business relationships, and taking ownership of customer experience.
Main responsibilities:
- Manage proactive collection activities and ensure timely customer payments.
- Handle customer queries, payment issues, and dispute resolution.
- Perform account reconciliations and investigate outstanding balances.
- Monitor overdue accounts, identify collection risks, and support bad debt prevention.
- Identify and implement process improvements to increase efficiency and accuracy.
- Support AR-related system enhancements, automation, and process improvements.
- Collaborate with Finance, Sales, Account Management, Billing, and Customer Success teams.
- Support month-end closing and ensure accurate AR reconciliations.
Required skills:
- 3–5 years of experience in Accounts Receivable / Order-to-Cash processes.
- Degree in Finance, Accounting, Business, or a related field is an advantage.
- Fluent English with confidence in business communication.
- Strong negotiation, communication, and stakeholder management skills.
- Solid understanding of accounting principles and AR controls, preferably in a high-volume environment.
- Advanced Microsoft Excel skills, including reporting, reconciliations, and data analysis.
- Ability to work independently while contributing effectively to team objectives.
- Resilient and able to perform under pressure in a fast-paced environment.
- Customer-focused approach with strong problem-solving skills.
Advantages:
- SSC experience preferred.
- Knowledge of SAP B1 or Oracle NetSuite preferred.
What our partner can offer to you:
- Hybrid working model with 2 days per week in the office.
- Flexible working arrangements, including the possibility to adjust working hours to accommodate family commitments.
- Reduced office attendance (1 day per week) for employees commuting from more than one hour away.
- Annual cafeteria allowance.
- Private healthcare and screening package through Medicover (Spring Card).
- Performance-based bonus depending on individual and company performance.
- Free outdoor parking available opposite the office.