Our partner is a well-established international service provider supporting business customers across multiple European markets. The company operates in a dynamic, customer-focused environment, combining innovative solutions.
If you speak Swedish or Finnish fluently, have a solution-oriented mindset and enjoy helping others, we would love to hear from you!
Main responsibilities:
- Application & IT Infrastructure Support
- Manage IT incidents and service requests, ensuring timely and effective resolution.
- Handle incoming calls from end users and provide technical assistance.
- Deliver advanced remote technical support, troubleshoot complex issues, and ensure effective resolution.
- Document incidents, troubleshooting steps, and solutions accurately in the ITSM system.
- Proactively identify and address potential IT issues to maintain smooth operations.
- Assist team members with Level 1 (L1) technical queries and provide guidance when needed.
- Contribute to the improvement of internal processes, workflows, and knowledge management practices.
- Identify opportunities for continuous service improvement and share recommendations with the team.
Required skills:
- At least 2 years of experience in a similar role
- Fluent English
- Fluent Swedish or Finnish
What our partner can offer to you:
- Language learning opportunites
- Professional development opportunities and career growth within IT
- Different working models are available