Whether you’re a recent graduate, considering a career change, or simply looking for a fresh start, this could be your chance to enter the world of IT.
No previous IT experience is required — what matters most is your confident English communication skills, a positive attitude, and the motivation to learn and grow.
Main responsibilities:
- Manage IT incidents and service requests, ensuring timely and effective resolution.
- Act as a first point of contact for end users, handling incoming calls and providing reliable technical assistance.
- Deliver advanced remote troubleshooting and resolve complex technical issues.
- Maintain accurate and detailed records of incidents and solutions in the ITSM system.
- Proactively identify and address potential IT issues to ensure smooth day-to-day operations.
- Support team members with L1-level technical queries, sharing knowledge and helping them find effective solutions.
Required skills:
- Fluent English
Advantages:
- Experience in a similar position
What our partner can offer to you:
- Language learning opportunites
- Professional development opportunities and career growth within IT
- Different working models are available