We’re looking for a Service Desk Agent (Dutch speaking) to join a growing team in Budapest. In this role, you’ll be the first line of support for users - diagnosing, troubleshooting, and resolving IT-related issues to keep systems and people running smoothly. This is a great opportunity to grow your technical skills in a supportive and global environment.
Main responsibilities:
- Resolve IT issues and log incidents.
- Coordinate with resolver groups and escalate unresolved issues.
- Provide timely updates and maintain high customer service standards.
- Handle multiple tasks independently and work collaboratively.
- Follow all company procedures, KPIs, and guidelines.
Required skills:
- Fluent in Dutch & English
- Experience in customer service or service desk position
- Excellent communication skills
- Strong problem-solving, logical analysis, and multitasking abilities
- Customer-focused with a proactive attitude
What our partner can offer to you:
- Work in a truly supportive team environment
- Opportunity to learn and grow in IT support and application support roles
- Exposure to global IT processes, tools, and best practices
- Career development opportunities for freshers and experienced candidates
- Competitive salary and benefits