We are looking for a Customer Service Agent - Italian & Spanish to provide technical and customer support to Italian- and Spanish-speaking customers. You will be responsible for resolving customer issues, handling inquiries via phone and email, and coordinating with technical and field service teams to ensure a positive customer experience.
Main responsibilities:
- Provide technical and customer support via phone and email, including handling inquiries, requests, and complaints.
- Diagnose and troubleshoot issues, provide solutions, and escalate complex cases when necessary.
- Explain technical information clearly to non-technical customers.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Respond to emails professionally and manage/prioritize support queues.
- Dispatch and reschedule field service technician visits.
- Maintain up-to-date knowledge of company products and services.
- Collaborate with support teams and other departments to resolve complex issues and improve processes.
Required skills:
- Previous experience in technical support, customer service, or a similar role
- Basic technical knowledge and the ability to learn and understand complex systems
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Customer-focused attitude, with patience and empathy in handling challenging situations
- Familiarity with ticketing systems and customer support software is an advantage
- Basic knowledge of operating systems, software applications, and hardware
- Ability to work effectively in an international, team-oriented environment
- Flexibility to work in shifts and on weekends
- Language: Fluent Italian, Spanish, English
What our partner can offer to you:
- hybrid work (2 days home office)
- central location
- Competitive salary and benefits package
- International and multicultural working environment
- Comprehensive onboarding and continuous training opportunities