Our partner is a leading international company in the industrial solutions sector, recognized for its high-quality products, innovative manufacturing, and strong commitment to sustainability. They operate globally and value efficiency, customer satisfaction, and collaboration in a multicultural environment.
Main responsibilities:
- Order Management (SAP): Handle the full order lifecycle, ensuring accurate data entry, timely processing, and seamless fulfillment.
- Customer Support: Provide professional assistance to clients via email and phone in the required local language(s), resolving inquiries efficiently.
- Order Tracking: Monitor order status throughout the process, communicate updates, and address potential delays proactively.
- Sales Team Collaboration: Partner with sales teams to support sales activities, improve customer retention, and enhance account satisfaction.
- Cross-Department Coordination: Work with production, logistics, finance, supply chain, and quality departments to ensure smooth operations.
Required skills:
- Minimum 1 year of experience in Inside Sales, Sales Support, B2B Customer Service, or a related commercial role
- Fluent in English and German
- Advanced Microsoft Office skills, especially Excel.
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to work independently while actively collaborating with internal team
Advantages:
- Experience with SAP or other ERP systems is advantageous
What our partner can offer to you:
- Hybrid working model: 3 days home office / week after the onboarding
- A complex role with a wide range of diversity in tasks and responsibilities
- A truly multicultural and supportive working environment
- SZÉP Card allowance
- Health insurance
- Loyalty bonus