We are looking for a Field Service Coordinator with strong Swedish language skills to support customers when issues cannot be resolved remotely and coordinate field technicians to ensure quick and effective service.
Main responsibilities:
- Monitor customer issues escalated by the Customer Service team when problems cannot be solved remotely
- Dispatch field technicians promptly and efficiently to customer sites
- Coordinate technician schedules and work assignments
- Maintain clear communication with customers regarding service visits and status updates
- Ensure service quality and proper documentation of field interventions
- Collaborate closely with the CSR team to resolve customer issues
- Support customer service tasks as needed, acting as a backup for Level 1 agents
Required skills:
- Previous experience in Customer Service or field coordination
- Strong organizational and problem-solving skills
- Decisive and confident personality, able to make quick decisions under pressure
- Excellent communication and stakeholder management skills
- Basic computer skills; familiarity with CRM or service management systems is a plus
- B2+ level Swedish and English skills
What our partner can offer to you:
- Modern office in the city centre
- Hybrid work
- Private medical insurance, gym allowance
- Career progress opportunities
- Stable, international company background