Ready for a new challenge? We're looking for German-speaking problem solvers who enjoy working with people and are eager to learn. Previous IT experience is not essential – if you have strong communication skills and a willingness to develop technical knowledge, we'll help you build a successful career in IT support.
Work your way! Choose from a variety of schedules and find the setup that best fits your lifestyle.
Work your way! Choose from a variety of schedules and find the setup that best fits your lifestyle.
Main responsibilities:
- Help in German with IT-related questions and problems
- Handle support requests received via phone, email, chat, and web-based ticketing systems.
- Assist with hardware, software, and basic network issues (full technical training is provided, so prior experience is not a must-have).
- Work closely with other IT teams by escalating more complex issues when needed.
Required skills:
- Experience in IT support, helpdesk, customer service, hospitality, administration, or other customer-focused roles is an advantage.
- Strong German language skills and a good command of English.
- An interest in technology and a willingness to learn new technical skills.
- Strong communication skills and a customer-oriented, problem-solving attitude.
Advantages:
- Work experience in a technical environment is appreciated
What our partner can offer to you:
- Flexible hybrid work model (minimum 2 home office/week) after the onboarding period
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- All You Can Move Sport Pass
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities
- Possibility to adjust your work schedule to fit your lifestyle, with a variety of shift options available, including day shifts, part-time schedules (4 or 6 hours per day), night shifts, and weekend shifts.