We are looking for German speakers who enjoy solving technical challenges in an international B2B set-up.
Full technical training is provided to help you succeed and feel confident from day one!
Full technical training is provided to help you succeed and feel confident from day one!
Apply today and find out more!
Main responsibilities:
- Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
- Manage incident and service request tickets across phone, email, chat, and web channels.
- Provide technical support for hardware, software, and network-related issues (technical training is provided).
- Maintain clear, proactive communication and timely updates throughout the resolution process.
- Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.
Required skills:
- At least 1 year of relevant IT support or customer service experience
- Working proficiency in German and intermediate English skills
- Intermediate English and advanced German language skills.
- Basic understanding of IT systems and infrastructure
- Strong problem-solving abilities and general technical aptitude
- Outstanding communication skills
Advantages:
- Work experience in a technical environment is appreciated
What our partner can offer to you:
- Flexible hybrid work model (minimum 2 home office/week) after the onboarding
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities