We are looking for a Customer Order Management Team Lead to join an international, dynamic environment.
With experience in order fulfillment and customer care coordination, and a passion for leading teams and improving processes, this role offers stability and growth in a global organization.
With experience in order fulfillment and customer care coordination, and a passion for leading teams and improving processes, this role offers stability and growth in a global organization.
Main responsibilities:
- Coordinate daily operations and workload distribution within the Customer Care / Order Management team across Europe, ensuring efficient task allocation and high service levels.
- Support and develop team members by coaching best practices and strengthening process and system knowledge.
- Handle team-related requests, and oversee onboarding, offboarding, and regular team alignment meetings.
- Manage distributor and dealer account coverage planning, including scheduling, absences, remote work, and additional support.
- Support daily order fulfillment activities, including coordination of meetings and related logistics.
Required skills:
- A minimum of 5 years of experience in Customer Care Coordination (Order Fulfillment) or related functions is considered essential for success in the Supervisor role.
- Strong command of English is essential.
- Proficiency in German, French, or Italian is required.
- Open mindedness and customer-focused attitude.
What our partner can offer to you:
- Attractive salary with a flexible benefits package
- Hybrid work setup with home office allowance
- Private health and dental insurance, plus support for computer monitor glasses
- Opportunities for continuous learning through internal training and language courses
- Employee well-being support, including counseling, webinars, and wellness initiatives