Are you ready to be part of a team that powers industries around the world? Our partner's company has been at the forefront of energy production for over a century, delivering innovative solutions while working toward a net-zero future. As part of their customer team, you’ll play a key role in supporting clients in the automotive sector and ensuring smooth, efficient operations in a dynamic, global environment.
If you speak Polish and English and have some experience in supporting clients, then read further!
Main responsibilities:
- Coordinate the order management process end-to-end for B2B clients
- Maintain accurate customer and material master data
- Process and follow up on customer orders
- Manage customer inquiries, requests, complaints, and claims professionally and efficiently
- Support invoicing and related financial processes
- Collaborate with colleagues and stakeholders across teams
Required skills:
- Business fluency in Polish and at least intermediate English knowledge
- At least 6 months of experience in a customer service-related role within a multinational environment
- Customer-oriented mindset and problem-solving attitude
- Openness to process improvement
Advantages:
- Familiarity with CRM systems (e.g., Salesforce, Siebel, SAP) is a great asset
What our partner can offer to you:
- Flexible hybrid work setup with 3 days of home office (Modern office in the 13th district)
- Performance-based bonuses and comprehensive benefits
- Life & health insurance with a medical care package
- Career growth and learning opportunities
- Family-friendly policies and wellbeing programs