Our client is a global leader in professional services, focusing on digital innovation and life sciences.
Be the first point of contact for clients, solve IT issues, and make a real impact every day.
No IT experience? No problem – full training is provided!
No IT experience? No problem – full training is provided!
If you enjoy helping others and have strong German and interpersonal skills, we want to hear from you.
Main responsibilities:
- First point of contact for clients, providing Level 1 IT support.
- Handle requests via email, phone, and ticketing system.
- Take ownership of cases until resolution and ensure client satisfaction.
Required skills:
- Fluent in written and spoken German, and at least upper-intermediate English.
- Previous experience in a customer-focused role.
- Willing to learn; full training provided (no prior IT experience needed).
- Flexible to work different shifts.
- Strong interpersonal skills and a positive, can-do attitude.
What our partner can offer to you:
- Inspiring, supportive, and a truly multicultural working environment
- Joining bonus
- Relocation support
- Cafeteria benefits
- Discounted All You Can Move SportPass
- Medical insurance
- Risk and accident coverage
- Language course reimbursement
- Training, certifications, and career development opportunities
- Exciting company events, team-building activities
- Annual bonus
- Recognition programs