Our partner is a global leader in the energy and industrial services sector, delivering innovative solutions to partners across more than 50 countries. The company is committed to building a sustainable future, where customer satisfaction, innovation, and people development are core values. With a strong international presence and a dynamic, people-focused company culture, they offer the ideal environment for those looking to grow professionally in a multinational shared services setting.
Main responsibilities:
- Act as the first point of contact for customers via phone, email, chat, and social media.
- Support EV users and charging point partners by providing accurate information and assistance.
- Manage and resolve customer inquiries, including complex or sensitive cases, ensuring compliance with data privacy rules.
- Handle customer requests such as account deletions, receipts, refunds, and social media responses.
- Own and manage your caseload, ensuring timely and high-quality service.
- Investigate and resolve complaints with professionalism and accuracy.
- Use multiple systems (e.g., Salesforce, Amazon Connect) to process cases and document actions.
Required skills:
- Fluency in German and English.
- Strong communication and problem-solving skills.
- Ability to multitask and work independently, as well as in a team.
- Experience with CRM systems is an advantage but not required.
Advantages:
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What our partner can offer to you:
- Performance-based bonuses and a comprehensive benefits package.
- Health insurance, medical services, and wellbeing programs.
- Hybrid working model with 3 days of home office weekly and flexible scheduling.
- Learning and development opportunities to build a long-term career.
- Family-friendly policies and a supportive, diverse workplace.
- Modern office environment with collaboration and relaxation spaces.