Our partner's service center was established in 2019 to support operations across the Central European region. We’re looking for a motivated and customer-focused individuals to join their team, providing assistance to customers and colleagues across Hungary, Slovakia, and the Czech Republic. You’ll be the first point of contact—by phone or email—answering questions, resolving issues, and ensuring a smooth, positive experience. Your contribution helps keep their services running efficiently and supports both colleagues and customers.
Main responsibilities:
- Provide customer and colleague support related to loyalty programs, online services, and general inquiries
- Troubleshoot issues and deliver an excellent service experience
- Take ownership of customer requests and ensure timely resolution
- Escalate complex cases appropriately and efficiently
Required skills:
- Graduate or high school education
- Native or advanced Hungarian
- Advanced Slovak or Czech
- Intermediate English
- Basic computer skills and proficiency in MS Office (Excel, Word, PowerPoint)
Advantages:
- Experience in Customer Service is an advantage
What our partner can offer to you:
- Competitive compensation package (including cafeteria benefits, mobile phone, and shopping discounts)
- Private healthcare plan
- Annual performance-based bonus
- At least 25 days of paid annual leave
- Career growth opportunities across multiple Central European markets
- A supportive, informal team culture with a focus on collaboration
- Modern office in a great location with free parking
- Flexible working options, including home office