Our partner is a global technology company specializing in innovative print and imaging solutions, as well as end-to-end managed services for business clients worldwide. They operate in over 100+ countries, delivering smart, data-driven print infrastructure and workflow optimization. We are currently looking for a Business Operations Specialist to join our EMEA support team. This is a back-office coordination role that demands strong analytical thinking, ownership, and the ability to work with multiple internal teams.
Main responsibilities:
- Coordinate and oversee the setup and ongoing management of customer accounts in the system (e.g. device registration, payment terms, service details)
- Ensure all services contractually agreed upon are implemented correctly and maintained
- Work closely with internal teams (billing, delivery, finance, support) to resolve account or system-related issues
- Monitor fleet performance (devices connected to internal systems), detect disruptions, and take corrective actions to avoid service gaps
- Analyze and interpret technical and operational data for issue resolution and escalation management
- Provide process guidance to regional stakeholders, share best practices, and ensure compliance with internal standards
- Prepare regular reports and dashboards for operational insights and KPI tracking
- Participate in international improvement projects, system upgrades, and process testing
- Communicate with internal teams in English and with in-country teams in French
Required skills:
- 5+ years of experience in operations, service coordination, or a similar back-office role
- University degree (graduate degree preferred)
- Excellent verbal and written communication skills in English and French
- Advanced Excel and solid MS Office skills (pivot tables, lookups, charts, PowerPoint, etc.)
- Strong process orientation and comfort with large datasets
- Confident in navigating cross-functional, multicultural teams and working independently
- Experience with SAP or Siebel is a plus
- Project coordination or Lean Six Sigma background is an advantage
- Strong problem-solving skills, proactive mindset, and high business acumen
What our partner can offer to you:
- Multinational environment
- Hybrid working model with a central Budapest office
- Long-term professional development and international project exposure
- Training opportunities