Karrier Hungária
Our partner is a global life sciences and diagnostics company with over 70 years of experience in developing high-quality products that support research and improve healthcare worldwide. Innovation, collaboration, and long-term impact are at the heart of their mission.
If you’re passionate about customer service, people leadership, and working in an international, science-driven environment, this could be your next step. Apply now to join a collaborative and fast-paced international environment! 

Main responsibilities:

  • Lead and support four team supervisors and their teams in providing excellent customer service
  • Oversee order management operations, including issue resolution and escalations
  • Use SAP (E1P) and BI analytics to track KPIs and optimize performance
  • Generate and analyze daily reports using Excel; align with Sales in regular meetings
  • Implement strategies to improve customer satisfaction and streamline order processes
  • Handle complex cases and drive process enhancements across the team
  • Provide coaching, training, and professional development for the customer service staff

Required skills:

  • Fluency in English and at least one other European language (e.g. French, German, etc.)
  • Minimum 5 years of experience as a people manager
  • Strong SAP (E1P) and Excel skills
  • Excellent communication, problem-solving, and leadership abilities
  • Customer-oriented mindset and ability to thrive in a fast-paced environment

Advantages:

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What our partner can offer to you:

  • Competitive salary with annual bonus and regular salary reviews
  • Hybrid working model (3 days in the office, 2 days remote)
  • 100% commuting allowance for non-Budapest residents
  • Comprehensive private health care services (unlimited exams, specialty checkups)
  • Life and accident insurance
  • Cafeteria allowance
  • Marriage, childbirth, and school start allowances
  • Loyalty award and employee referral program
  • “All You Can Move” contract or gym discount options