We are looking for an experienced French-speaking Cash Collector to join our multinational client's team and support the transition processes. In this position, you will be responsible for supporting the Order to Cash processes and actively participating in shaping a new SSC in Budapest.
Main responsibilities:
- Support the transition of Order to Cash processes from European entities to Hungary and actively shape a new SSC in Budapest
- Implement personalized follow-up strategies for clients in the AR portfolio
- Negotiate and monitor agreed payment schedules
- Dunning process and payment reminder follow-up
- Identify and mitigate the risk of non-payment
- Dispute management, including correction, cancellation
- Ensure that all steps of the recovery procedure has been carried out before the legal procedure
- Validate customer accounts in the customer database
- Proactive collaboration with treasury and collection departments
- Participate in projects assigned to the role
- Provide qualitative customer service
- Engage in collaboration with the business and stakeholders to develop a professional relationship
Required skills:
- At least 2-3 years of experience in a Cash Collector or Customer Service position.
- Proven track record in process optimization
- High proficiency in the end-to-end O2C process
- University degree or equivalent experience, preferably in accounting or business
- Fluent language knowledge in French and good in English
- Complete familiarity with Microsoft Office or equivalent tools
- User-level experience with SAP FI and any Collection ERP system
- Enthusiasm for establishing and ramping up a new Shared Service Center
- Entrepreneurial & Self-starting attitude with the ability to work independently
- Ability to pay close attention to detail and prioritize the right things at the right time
- Excellent communication skills
- Strong continuous improvement & quality mindset
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
- Ability/willingness to travel - once circumstances allow to do so
Advantages:
- Accounting experience in other processes is beneficial
What our partner can offer to you:
- Dynamic working environment, career challenges
- Cafeteria, annual bonus, healthcare package
- Family Friendly Workplace Awarded Company
- Full remote opportunity (if you live +50km from Budapest)