We are looking for a proactive and detail-oriented Customer Service Specialist to support our Western European trade partners. Join a fast-paced, international environment where your contributions directly impact customer satisfaction and supply chain excellence.
Main responsibilities:
- Accurately manage customer orders from receipt to delivery
- Coordinate with internal teams (logistics, planning, production) to ensure smooth operations
- Handle customer complaints and provide timely updates
- Support onboarding of new customers, including data setup and EDI connections
- Create and analyze customer reports (order status, KPIs, stock levels)
- Maintain clear and professional communication with customers
- Document all customer interactions to ensure process continuity
Required skills:
- Fluent in both German and English
- Confident in using ERP systems and Excel
- Hands-on, solution-oriented, and structured in your approach
- Strong communication and relationship-building skills
Advantages:
- Experience in B2B customer service or order management is a plus
What our partner can offer to you:
- Competitive salary & meal vouchers
- Home office and flexible working model
- Modern office with gym, fruit days, and pet-friendly policy
- Commuting support and regular team events