Our partner, who is consistently listed among the most admired companies in the world, is looking to expand their team. If having a stable position at a multinational company, working near the city centre with flexible working hours, home office opportunity with a real-life balance and benefiting from career development opportunities is important to you, send us your application.
Main responsibilities:
- Serve as the first point of contact for IT support, addressing client issues.
- Handle user inquiries via phone, email, and web tools while maintaining accurate documentation.
- Escalate complex issues to Level 2 support and ensure proper follow-up.
- Keep users informed throughout the resolution process.
- Contribute to maintaining high customer satisfaction.
Required skills:
- Proficient in French (advanced or native) with upper-intermediate English skills.
- Customer service experience preferred; IT help desk/support experience is a plus but not required.
- Open to fresh graduates with a willingness to learn and a customer-focused mindset.
- Strong communication skills, both written and spoken, with a proactive and team-oriented approach.
- Logical thinker with problem-solving abilities, adaptable to shift work.