Our partner, who is consistently listed among the most admired companies in the world, is looking to expand their team. If having a stable position at a multinational company, working near the city centre with flexible working hours, home office opportunity with a real-life balance and benefiting from career development opportunities is important to you, send us your application.
Main responsibilities:
- Provide Level 1 IT support as the first point of contact for clients.
- Handle user inquiries via phone, email, and web tools, ensuring accurate documentation.
- Log and manage tickets, escalating unresolved issues to Level 2 support.
- Keep users updated and follow up on ongoing cases.
- Contribute to maintaining and enhancing customer satisfaction.
Required skills:
- Fluent in Danish or Norwegian, with upper-intermediate English skills.
- Customer service experience preferred; IT support experience is a plus but not required (training provided).
- Open to fresh graduates with a learning mindset and customer-focused approach.
- Strong written and verbal communication skills, with a dynamic and team-oriented attitude.
- Logical thinker with problem-solving abilities, adaptable to shift work.