A global technology company is seeking innovative professionals to join their team. This company provides cutting-edge imaging solutions and technologies to businesses worldwide, with a strong focus on sustainability and reducing the environmental impact of their products. If you are passionate about making a positive impact in the world and contributing to the development of sustainable solutions, this is the opportunity for you. Join a dynamic team and drive the mission of delivering innovative and sustainable solutions to their customers.
Main responsibilities:
- Execute processes in alignment with customer contractual obligations, ensuring compliance with defined service standards
- Serve as the Subject Matter Expert for global operations, providing back-office support and coordination for various countries and a worldwide team
- Oversee customer and contract setup, and manage day-to-day service execution, including fleet management and customer invoicing
- Facilitate cross-functional collaboration, engaging with multiple teams to resolve escalations, oversee device registration, and address any issues affecting account management
- Lead the creation and management of unique customer invoices, ensuring correct execution in coordination with the invoicing team
- Support system and process improvements by participating in testing, continuous improvement initiatives, and offering subject matter guidance to cross-functional teams.
- Monitor account KPIs and dashboards, proactively addressing potential issues and supporting SLA compliance to maintain high-quality service delivery
Required skills:
- 5+ years of experience in operations or a related field
- Fluent in German and English language
- Proficiency in SAP or Siebel systems preferred, with advanced skills in MS Office, especially PowerPoint and Excel
- Excellent analytical and problem-solving skills
- Strong interpersonal skills, demonstrating flexibility, a proactive approach, and a customer-first mentality
Advantages:
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What our partner can offer to you:
- Multinational environment
- Hybrid working structure (2 days home office/week)
- Training opportunities
- Career opportunities