Join our client's company with over 175 years of innovation and customer service excellence. As a Cash Collector, you’ll play a vital role in ensuring timely payments while enhancing customer relationships. Be part of a dynamic team that values professionalism and is committed to delivering exceptional service!
Main responsibilities:
- Customer Outreach: Contact customers via phone and email to secure payments and educate on payment habits.
- Query Resolution: Resolve payment-related inquiries professionally and promptly.
- Cash Risk Management: Escalate cash risks to prevent late payments and poor experiences.
- Performance Targets: Achieve goals for cash collection and overdue debt.
- Collections Calls: Make effective collection calls and negotiate payment arrangements.
- Information Capture: Document key customer inquiry details for quick resolution.
- Customer Loyalty: Provide excellent service to foster customer loyalty.
- Record Keeping: Maintain accurate records of interactions and actions.
- Reporting: Report key debt and cash opportunities to stakeholders.
- Compliance: Ensure adherence to S-Ox controls and data security policies.
Required skills:
- Experience in credit control/cash collection techniques and processes.
- Experience of working in customer facing roles with high quality call standard/monitoring in place.
- Experience of dealing with inbound customer calls/complaints via telephone and subsequent call handling/resolution required.
- Financial acumen/competency and understanding in dealing with account/invoice reconciliations and financial transaction.
- Great communication skills with strong verbal and written competency.
- Fluent English and Italian.
- Proficient in range of Microsoft office software.
What our partner can offer to you:
- Regular working hours
- Hybrid working
- Home office allowance
- Child day-care opportunity and related company compensation
- Extra paternity days (5+15 days)
- Family-friendly office spaces
- All You Can Move sport pass
- Health insurance