We’re looking for Swedish-speaking SDA Agents to join a growing team in Budapest. You’ll be the first line of support for users - diagnosing, troubleshooting, and resolving IT-related issues to keep systems and people running smoothly. This is a great opportunity to grow your technical skills in a supportive and global environment.
Main responsibilities:
- Assist customers with troubleshooting and general questions
- Communicate clearly and professionally
- Document issues and solutions in our system
- Stay up-to-date on our products and services
- Work with other teams to resolve complex cases
- Handle email and portal inquiries in a timely, helpful manner
Required skills:
- Experience in service desk / customer service
- Fluent in Swedish & English
- Excellent communication skills
- Strong problem-solving, logical analysis, and multitasking abilities
- Customer-focused with a proactive attitude
What our partner can offer to you:
- Hybrid work (3 days on site)
- International company
- Supportive, collaborative team
- Central location in a brand-new office building