Ben je klaar voor een nieuwe uitdaging?
Our partner is a global international company looking for a Dutch-speaking IT Knowledge Management Specialist to join their Budapest-based team.
Our partner is a global international company looking for a Dutch-speaking IT Knowledge Management Specialist to join their Budapest-based team.
If you have experience in IT Support and knowledge management, and enjoy organising information and creating clear, user-friendly content, then this opportunity might be the right fit for you!
Solliciteer vandaag nog!
Main responsibilities:
- Create, update and maintain Knowledge Base articles for the Service Desk department
- Review, organise and continuously improve existing knowledge materials
- Monitor the usage and effectiveness of the Knowledge Base
- Work closely with Service Desk and IT Support teams and various stakeholders
- Support process improvement, automation and AI/GenAI initiatives
- Apply ITIL and KCS best practices
Required skills:
- At least 2 years of experience in IT Service Desk / IT Support
- Previous experience in knowledge management
- Business fluency in Dutch and English
- Knowledge of ITIL principles
- Excellent writing and communication skills
- Structured and proactive approach
- Interest in new technologies, particularly AI/GenAI
Advantages:
- ITIL certification is an advantage
What our partner can offer to you:
- International and stable corporate environment
- Long-term professional development opportunities
- 2 home office/week after onboarding
- Home office support allowance
- Modern office environment (in the 11th district)
- Annual bonus
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture