Our international IT partner is looking for a German-speaking Customer Complaints Specialist to join their team. If you are confident in communicating with customers, understand their needs and are looking to grow in a multicultural environment, this could be a great opportunity for you.
Main responsibilities:
- Investigate and resolve customer complaints.
- Maintain accurate complaint records and reports.
- Identify root causes and recommend solutions in collaboration with internal teams.
- Support quality and continuous improvement initiatives.
Required skills:
- At least 1 year of experience in Service Desk, Complaint Handling or Back-office operations.
- Fluent in written and spoken English and German.
- A relevant bachelor’s degree is preferred (e.g., business, customer service, or quality management).
- Strong multitasking, analytical and organizational skills.
- Excellent communication and teamwork skills.
What our partner can offer to you:
- Competitive salary package with bonuses
- Attractive cafeteria benefits
- Language learning opportunites