We would love to hear from German-speaking candidates interested in Level 1 IT support in a supportive, international team.
Flexible part-time options and full training are available!
Flexible part-time options and full training are available!
Apply now to find out more!
Main responsibilities:
- Help users solve everyday IT issues and provide excellent customer support.
- Provide technical assistance for hardware, software, and network challenges.
- Handle incoming support requests across multiple channels, including phone, email, chat, and web-based platforms.
- Work closely with other IT teams to ensure complex issues are addressed efficiently.
Required skills:
- Prior work in IT support/helpdesk or in roles involving direct customer interaction, such as customer service, hospitality, adminstration.
- Strong German language skills and a good command of English.
- Interest in technology and a willingness to develop technical knowledge.
- Excellent interpersonal skills with a customer-oriented mindset.
Advantages:
- Work experience in a technical environment is advantage.
What our partner can offer to you:
- Flexible working schedule adapted to your lifestyle and needs:
Following a 14-week on-site training period at the 11th district office, 4- and 6-hour weekday and weekend shifts are available - Minimum 2 home office/week after the onboarding
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities