We are looking for German-speaking candidates who enjoy solving Level 1 IT issues in a friendly and international environment.
We welcome both experienced professionals and career starters, with flexible scheduling options available in both part-time and full-time positions.
Apply today!
We welcome both experienced professionals and career starters, with flexible scheduling options available in both part-time and full-time positions.
Apply today!
Main responsibilities:
- Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
- Manage incident and service request tickets across phone, email, chat, and web channels.
- Provide technical support for hardware, software, and network-related issues (technical training is provided).
- Maintain clear, proactive communication and timely updates throughout the resolution process.
- Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.
Required skills:
- Relevant IT support/customer service experience is strongly appreciated, but fresh graduates are also encouraged to apply!
- Intermediate English and advanced German language skills.
- Basic understanding of IT systems and infrastructure
- Strong problem-solving abilities and general technical aptitude
- Outstanding communication skills
What our partner can offer to you:
- Flexible hybrid work model (minimum 2 home office/week) after the onboarding
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities