Are you ready to kick-start or grow your career in IT support in a supportive multicultural environment?
Our client is a global leader in the field of professional services, with a strong focus on digital transformation, technology innovation, and life sciences.
You’ll be the first point of contact for our clients, solving IT issues, supporting end-users, and making a real impact every day!
No IT background? No problem - full training is provided!
If you enjoy helping others find satisfying solutions while using your exceptional German and interpersonal skills, we would love to hear from you!
Our client is a global leader in the field of professional services, with a strong focus on digital transformation, technology innovation, and life sciences.
You’ll be the first point of contact for our clients, solving IT issues, supporting end-users, and making a real impact every day!
No IT background? No problem - full training is provided!
If you enjoy helping others find satisfying solutions while using your exceptional German and interpersonal skills, we would love to hear from you!
Main responsibilities:
- Serve as the first point of contact for clients, providing Level 1 IT support and resolving their light technical issues
- Handle client requests through email, ticketing system and via phone
- Accurately document and log all calls and interactions in the ticketing system
- Escalate issues that cannot be resolved at Level 1 to the Level 2 team
- Keep users informed, take ownership of ongoing cases, and follow up until resolution
- Maintain and enhance customer satisfaction
Required skills:
- Fluent in written and verbal communication in German and intermediate English knowledge
- Previous work experience in a customer-focused role
- Willingness to learn into the role, full training will be provided from day 1 (no prior IT background is needed)
- Open to working in different shifts from the office (each 8 hours)
- Strong interpersonal skills with a can-do attitude
Advantages:
- Experience in customer service; IT Service Desk experience is a plus, but not a requirement
What our partner can offer to you:
- Inspiring, supportive and a truly multicultural working environment
- Joining bonus
- Relocation support
- Cafeteria benefits
- Discounted All You Can Move SportPass
- Medical insurance
- Risk and accident coverage
- Language course reimbursement
- Training, certifications, and career development opportunities
- Exciting company events, team-building activities
- Annual bonus
- Recognition programs