Our partner is a leading multinational company that provides innovative technology consulting and digital solutions to enterprises around the world. They are launching a new project and building a brand-new team to support it! You might be their missing puzzle piece!
This is a great opportunity if you are looking to start your career in an international environment, explore a career change, or if you already have Service Desk experience and are ready to grow to the next level.
If it sounds like the right challenge for you, go ahead and apply — we’d be happy to hear from you!
If it sounds like the right challenge for you, go ahead and apply — we’d be happy to hear from you!
Main responsibilities:
The IT Service Desk Analyst is the first point of contact for users who need technical support. In this role, you will help with diagnosing and resolving issues ranging from simple questions to more complex technical problems.
• Serve as the main contact for users who reach out through phone, chat, email, or the self-service portal
• Log and update support tickets in the IT Service Management (ITSM) system
• Work to resolve issues within the expected timeline of each ticket
• Coordinate with other technical teams when an issue needs to be escalated
• Meet all assigned KPIs to ensure service quality and avoid business impact
• Take ownership of user issues and follow up until they are successfully resolved
• Provide excellent customer service and follow service management best practices
• Perform additional tasks when required to improve service quality or support team performance
• Log and update support tickets in the IT Service Management (ITSM) system
• Work to resolve issues within the expected timeline of each ticket
• Coordinate with other technical teams when an issue needs to be escalated
• Meet all assigned KPIs to ensure service quality and avoid business impact
• Take ownership of user issues and follow up until they are successfully resolved
• Provide excellent customer service and follow service management best practices
• Perform additional tasks when required to improve service quality or support team performance
Required skills:
- Strong problem-solving skills
- Outstanding communication abilities
- Customer-focused approach
- At least basic IT literacy
- Fluency in English AND Swedish OR Norwegian
- Able to work in shifts (from Monday to Friday, between 7 am-7 pm)
- Fresh graduates are also welcome
Advantages:
- Prior experience in the field of IT Service Desk is an advantage, but the door is definitely open for fresh graduates and for entry-level applicants as well!
What our partner can offer to you:
- A supportive, international and friendly working environment with a modern office in the heart of Budapest
- Cafeteria
- Private health insurance
- In-house trainings
- International career growth opportunity