Are you passionate about supporting business-critical systems that empower organizations to make a real impact? We are seeking an experienced ERP Application Support Specialist to strengthen our Partner team and ensure the smooth running of Microsoft Dynamics 365 (D365) and other core applications.
This is a chance to contribute to an international organization in the humanitarian and development sector, where technology directly supports impactful missions worldwide. You’ll work in a diverse, collaborative environment that values innovation, knowledge-sharing, and professional growth.
This is a chance to contribute to an international organization in the humanitarian and development sector, where technology directly supports impactful missions worldwide. You’ll work in a diverse, collaborative environment that values innovation, knowledge-sharing, and professional growth.
Main responsibilities:
- Deliver expert support for Microsoft D365 and ERP systems
- Troubleshoot incidents, service requests, and problems using tools like DevOps and MSM
- Collaborate closely with BAs, Solution Architects, and Developers to resolve issues
- Maintain and improve documentation, procedures, and knowledge bases
- Provide training and support for end users, including UAT activities
- Monitor KPIs, identify improvements, and drive service excellence
- Ensure compliance with ITIL practices and information security standards
Required skills:
- 3+ years of ERP or business application support (ideally D365 F&O)
- Solid understanding of ERP workflows and D365 modules
- Strong problem-solving and analytical mindset
- Experience with IT ticketing systems and structured support processes
- Degree in Informatics, Economics, Finance, or related field
- Excellent English communication skills and ability to thrive in a multicultural environment
Advantages:
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What our partner can offer to you:
- Competitive compensation and benefits package
- Generous annual wellness and lifestyle support allowance
- Health and vision care benefits
- Professional training and development opportunities
- Extra personal days for important milestones
- Subsidized fitness and wellbeing programs