Our partner is standing by transport operators and transport professionals all over Europe, providing them assistance to manage and control their toll payments and profitability. The company offers a wide range of services for the assessment and control of costs relating to tolling, as well as a consultancy service for fleet managers to facilitate the optimization of their work. If you would like to join a stable company and work in a supportive team, do not hesitate to apply.
Main responsibilities:
- Oversee daily service delivery activities such as hardware orders, device management, issue resolution, and consumables control
- Maintain regular communication with clients and partners via email and phone, tracking action items and progress
- Monitor service performance against SLAs, prepare reports, and escalate issues when necessary
- Ensure compliance with internal and client policies, processes, and contractual requirements
- Collaborate with third-party partners and internal teams to support client needs
- Analyze data and prepare weekly/monthly performance reports and recommendations
- Contribute to continuous improvement of processes and client satisfaction initiatives
Required skills:
- Fluent in French and English
- Bachelor’s degree or equivalent experience
- 3–4 years in operations, service delivery, or customer-facing roles
- Strong problem-solving, analytical, and communication skills
- Proficiency in MS Office; knowledge of ITIL or project management methodologies is an advantage
Advantages:
-
What our partner can offer to you:
- A stable, international work environment with long-term career opportunities
- The chance to be part of a supportive and professional team
- Opportunities for field visits and participation in industry events
- Continuous learning and professional development