Our partner is a global life sciences and diagnostics company with over 70 years of experience in developing high-quality products that support research and improve healthcare worldwide. Innovation, collaboration, and long-term impact are at the heart of their mission.
If you’re passionate about customer service, people leadership, and working in an international, science-driven environment, this could be your next step. Apply now to join a collaborative and fast-paced international environment!
Main responsibilities:
- Lead, coach, and motivate a customer service team to achieve high performance.
- Support sales activities by joining calls and ensuring smooth collaboration between teams.
- Oversee daily order management, ensuring accuracy, efficiency, and timely resolution of issues.
- Handle escalations, disputes, and investigations to secure customer satisfaction.
- Monitor performance metrics, implement improvements, and drive operational excellence.
- Prepare and analyze reports in Excel, using data insights to improve processes.
- Contribute to team meetings and align activities with business goals.
Required skills:
- Fluency in French and English.
- Proven leadership and customer service experience.
- Strong communication, organizational, and problem-solving skills.
- Advanced Excel knowledge; SAP/BI experience is a plus.
Advantages:
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What our partner can offer to you:
- Competitive salary with annual bonus and regular salary reviews
- Hybrid working model (3 days in the office, 2 days remote)
- 100% commuting allowance for non-Budapest residents
- Comprehensive private health care services (unlimited exams, specialty checkups)
- Life and accident insurance
- Cafeteria allowance
- Marriage, childbirth, and school start allowances
- Loyalty award and employee referral program
- “All You Can Move” contract or gym discount options