We are looking for a Technical Specialist (French) to join the team of our key international telecommunications client. The company is a global leader in delivering innovative communication solutions to enterprise customers, offering advanced technology, professional growth opportunities, and a dynamic work environment.
Main responsibilities:
- Deliver enterprise-level technical support and manage proactive issue prevention and timely error resolution.
- Support Voice and Data technology devices, including Avaya and Cisco solutions.
- Manage support requests primarily via a ticketing system (indirect Customer Support).
- Oversee the full resolution process, coordinating between customers, suppliers, and resolver teams.
Required skills:
- Over 6 months of experience in a customer-facing role.
- Fluent in English and French languages.
Advantages:
- ITIL and Cisco troubleshooting experience is a plus.
What our partner can offer to you:
- Competitive benefits package: cafeteria, bonus, home office allowance, AYCM, glasses reimbursement, Uniqua insurance.
- Continuous learning opportunities with internal trainings and professional development.
- Career progression with options to grow in a technical expert track or in a people-oriented leadership position.