Our partner is a global leader in the energy and industrial services sector, delivering innovative solutions to partners across more than 50 countries. The company is committed to building a sustainable future where customer satisfaction, innovation, and people development are core values. With a strong international presence and a dynamic, people-focused company culture, they offer the ideal environment for those looking to grow professionally in a multinational shared services setting.
Main responsibilities:
- Handle customer requests and queries with professionalism and efficiency
- Manage and track complaints and claims from receipt to resolution
- Coordinate and oversee queries for key customer accounts end-to-end
- Support sales support processes, order management, and invoicing tasks
- Maintain strong customer relationships and ensure a positive service experience
- Collaborate with internal stakeholders to resolve issues promptly
- Uphold the company’s reputation through a helpful and solution-oriented approach
Required skills:
- Fluency in Dutch and English
- At least 1 year of experience in customer service or an SSC environment
- Availability for part-time work (20 hours/week)
- Strong problem-solving skills, flexibility, and motivation
Advantages:
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What our partner can offer to you:
- Performance-based bonus opportunities and a customizable cafeteria benefits system
- Comprehensive health and life insurance coverage, plus access to medical services
- Hybrid working model with 3 days of home office weekly
- Long-term career development opportunities and access to extensive training resources
- Family-friendly workplace with programs like extended parental leave and mother-baby rooms
- Wellbeing initiatives including recognition programs, counseling support, and social communities
- Modern offices in Budapest and Szeged with relaxation zones, massage services, and sports equipment
- IT equipment (laptop, phone) provided from day one for both professional and personal use