Our partner is a global leader in the energy and industrial services sector, delivering innovative solutions to partners across more than 50 countries. The company is committed to building a sustainable future, where customer satisfaction, innovation, and people development are core values. With a strong international presence and a dynamic, people-focused company culture, they offer the ideal environment for those looking to grow professionally in a multinational shared services setting.
Main responsibilities:
- Coordinating and managing B2B customer orders from entry to delivery
- Handling product and customer master data
- Following up on orders and ensuring timely fulfillment
- Managing and resolving customer queries and complaints in a professional manner
- Tracking claims and complaints until resolution
- Supporting the invoicing process and documentation
- Liaising with stakeholders and customers via phone and email
Required skills:
- Fluent Polish and confident English communication skills (written and spoken)
- At least 0,5 years of experience in customer service, in a Shared Services or multinational environment
- Familiarity with ERP and CRM systems (e.g. SAP, Salesforce, Siebel)
- Strong customer-oriented attitude and excellent communication skills
- Proactive, reliable, and adaptable personality
What our partner can offer to you:
- Competitive base salary with performance-based bonuses and cafeteria benefits
- Flexible hybrid working model (2 days home office/week)
- Comprehensive healthcare and insurance packages
- Internal career path development opportunities and access to online learning platforms
- A supportive, inclusive corporate culture with a strong focus on employee wellbeing
- Family-friendly environment (e.g. extended parental leave, baby room)
- A modern and vibrant office environment with relaxation and collaboration spaces (e.g. play zone, office massage, music corner)