Our partner is a global life sciences and diagnostics company with over 70 years of experience in developing high-quality products that support research and improve healthcare worldwide. Innovation, collaboration, and long-term impact are at the heart of their mission.
If you’re passionate about customer service, people leadership, and working in an international, science-driven environment, this could be your next step. Apply now to join a collaborative and fast-paced international environment!
Main responsibilities:
- Lead and support four team supervisors and their teams in providing excellent customer service
- Oversee order management operations, including issue resolution and escalations
- Use SAP (E1P) and BI analytics to track KPIs and optimize performance
- Generate and analyze daily reports using Excel; align with Sales in regular meetings
- Implement strategies to improve customer satisfaction and streamline order processes
- Handle complex cases and drive process enhancements across the team
- Provide coaching, training, and professional development for the customer service staff
Required skills:
- Fluency in English and at least one other European language (e.g. French, German, etc.)
- Minimum 5 years of experience as a people manager
- Strong SAP (E1P) and Excel skills
- Excellent communication, problem-solving, and leadership abilities
- Customer-oriented mindset and ability to thrive in a fast-paced environment
Advantages:
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What our partner can offer to you:
- Competitive salary with annual bonus and regular salary reviews
- Hybrid working model (3 days in the office, 2 days remote)
- 100% commuting allowance for non-Budapest residents
- Comprehensive private health care services (unlimited exams, specialty checkups)
- Life and accident insurance
- Cafeteria allowance
- Marriage, childbirth, and school start allowances
- Loyalty award and employee referral program
- “All You Can Move” contract or gym discount options