Our partner is a global pharmaceutical company with a well-established shared service center in Budapest, supporting operations across multiple regions. This organization is dedicated to delivering high-quality services with a strong focus on compliance, efficiency, and continuous improvement.
If you're seeking a team leadership role in a process-driven environment where you can combine your people management skills with operational excellence, this is an excellent opportunity to grow within a dynamic, international structure.
Main responsibilities:
In this role, you will lead a team of Sales Order Management professionals, ensuring accurate order processing and efficient operational performance for the French-speaking market.
- Oversee end-to-end customer order management, from order entry to invoicing, ensuring adherence to internal policies and SLAs
- Act as the key liaison between local markets, customer fulfillment teams, and the central hub for smooth process execution
- Track and improve operational KPIs, monitor compliance, and support audit-readiness
- Proactively manage escalations and define remediation plans in collaboration with key stakeholders
- Drive continuous improvement in processes and support automation and standardization initiatives
- Lead and develop a small team of order management professionals, including recruitment, performance evaluation, training, coaching, and motivation
- Allocate resources and plan workload effectively to ensure high service levels
- Create and maintain up-to-date job descriptions and development plans for team members
- Ensure proper onboarding and continuous professional training for the team in collaboration with internal trainers and support functions
Required skills:
We’re looking for a people-oriented leader with a strong operational mindset and background in customer service or order-to-cash processes.
- 3–5 years of experience in Customer Service, Order Management, or OTC processes, ideally in the pharma or shared services sector
- At least 2 years of team leadership experience
- Solid understanding of commercial terms, returns, rebates, invoicing, and customer dispute handling
- Strong problem-solving and analytical skills; ability to analyze KPIs and performance trends
- Experience with SAP (preferably S/4HANA, SD module) and Microsoft Excel
- Experience participating in or leading transition projects is a strong plus
- Strong interpersonal and communication skills, with a collaborative leadership style
- Fluent French and English language skills (both written and spoken)
What our partner can offer to you:
- Annual gross cafeteria benefit available from day one, with flexible usage options (e.g. SZÉP card, cash, childcare support).
- Optional medical check-up once a year at a top private clinic, during working hours.
- Hybrid working model (2 days home office/week) with flexible daily hours.
- Employer-supported voluntary pension fund contributions.
- Comprehensive life and accident insurance coverage.