Our client is a global leader in the life sciences and diagnostics sector, known for its commitment to innovation, quality, and empowering professionals in healthcare and research. With a long-standing reputation and a collaborative, international work environment, the company continues to grow and offer outstanding career opportunities. Join a supportive and forward-thinking organization where you can truly make a difference. If you're looking for a role that is primarily back-office focused, with structured tasks and minimal direct sales pressure, this is an ideal opportunity to thrive in a stable and professional environment while making a meaningful impact behind the scenes.
Main responsibilities:
As a Customer Success & Order Specialist (French) you will be part of a high-performing sales support team, contributing directly to the success of business operations in the region. Your responsibilities will include:
- Managing Orders with Precision: Process and maintain customer orders through various channels such as EDI, online portals, punchout systems, and client-specific platforms.
- Providing Outstanding Customer Support: Serve as the first point of contact for customers in the assigned region, resolving inquiries and ensuring timely and accurate order fulfillment.
- Driving Process Efficiency: Collaborate across departments to support continuous improvement initiatives, enhancing the customer journey and reducing compliance risks.
- Ensuring Operational Excellence: Uphold service level agreements through accurate data entry, proactive issue resolution, and a high standard of communication.
Required skills:
We are looking for someone who thrives in a fast-paced, customer-oriented environment. The ideal candidate will have:
- Fluency in French and English (both written and spoken)
- At least 0,5 year of experience in order management, sales support or customer service
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (especially Excel)
- High attention to detail and accuracy in data entry
- Excellent organizational and time management skills
Advantages:
- Experience with SAP and Salesforce (SFDC) is an advantage
What our partner can offer to you:
- Competitive base salary and annual bonus
- Comprehensive private health care plan, covering a wide range of specialties and services
- Cafeteria benefits package
- 100% commuting reimbursement for employees living outside Budapest
- Hybrid work model – 3 days in the office, 2 days remote per week
- Modern office located in the heart of Budapest (District VIII)
- Annual salary review and loyalty awards
- Financial support for life events (e.g., marriage, childbirth, school start)
- Access to fitness programs and gym discounts
- Employee referral program with a generous bonus