We are looking for a Team Manager – Service Desk, a driven, forward-thinking professional ready to help shape a brand new Shared Services Center from the ground up in the heart of Budapest. This is your chance to be part of something new, impactful, and full of opportunity. If you have strong technical expertise in service desk operations, at least 2 years of team management experience, and a passion for leading support teams in a fast-paced environment, we’d love to hear from you.
Main responsibilities:
- Lead and mentor a team of up to 10
- Build and maintain strong customer relationships, manage escalations, and ensure high satisfaction levels
- Address customer needs promptly and effectively, resolving issues to maintain a positive experience
- Set clear goals, provide regular feedback, and drive team excellence
- Contribute to planning and optimize resources to align with business goals
- Use data-driven insights to assess and enhance customer satisfaction and overall performance
- Manage daily operations, budgets, and mitigate risks to ensure smooth team functioning
Required skills:
- Higher education degree
- At least 5 years of experience in customer service and 2+ years of experience in a service management role
- Proven leadership and team motivation skills
- Strong focus on customer satisfaction and service excellence
- Excellent communication and interpersonal abilities
- Proficiency in service tools and software
- Analytical mindset with a focus on continuous improvement
- Strong time management and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
What our partner can offer to you:
- A chance to build up a new SSC in the heart of Budapest
- Opportunities for career development and growth
- Inclusive, collaborative team culture
- Flexible work environment
- Competitive salary and benefits