A major player in the global telecommunications sector, this company offers a wide range of IT, network, and security services to business and public sector clients around the world. With a long-standing history in communications and digital transformation, it serves multinational corporations across multiple industries.
Main responsibilities:
- Provide technical support to enterprise customers using knowledge gained through internal training.
- Support Voice and Data technology devices, particularly those by Avaya and Cisco.
- Coordinate issue resolution between the customer, suppliers, and internal resolver teams.
- Manage and follow up on contractual obligations with suppliers.
- Ensure customer satisfaction by aligning support actions with business needs.
Required skills:
- Strong communication skills with a proactive and responsible attitude.
- Cooperative team player with good problem-solving and organizational abilities.
- Able to handle stress effectively in a fast-paced environment.
- ITIL knowledge and Cisco troubleshooting experience are advantages.
- Customer support experience or network experience is required; fresh graduates are welcome.
- A high level of proficiency in French is essential and strong command of English is also required.