•    You will do technical support for enterprise customers using technical skills acquired on internal trainings.
•    You will support Voice and Data technology devices produced by Avaya and Cisco.
•    You will coordinate the resolution end-to-end between customer, supplier, and resolver teams.
•    You will be involved in managing contractual obligations with suppliers

•    Ability to meet the customers’ needs in line with the business requirements
•    Working with a cooperative and positive attitude in a group settings to achieve common goals
•    The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
•    Ability to comprehend and to systematically organize the various aspects of a problem or situation
•    Taking the responsibility and takes care of the consequences of making a decision
•    Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
•    Good stress management skills in a fast-paced demanding field. is an advantage
•    ITIL and Cisco troubleshooting experience is an advantage
•    Customer support experience is an advantage
•    Fresh graduates are welcome
•    Network experience skill is required
•    English on a fluent level
•    French on a fluent level is a must