Our partner company has been dedicated to advancing scientific discovery and transforming healthcare. As a global leader in life sciences, they develop, manufacture, and market a wide range of high-quality research and clinical diagnostic products. Their innovations support breakthroughs that help people live longer, healthier lives. They are now looking for an Order Management Team Lead to join their team and contribute to their continued success.
Main responsibilities:
- Supervise and mentor a team of order management professionals, fostering a collaborative and productive work environment.
- Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
- Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement
- Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations.
- Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
- Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
- Monitor and ensure a high telephone pick-up rate to deliver superior customer service. Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
- Actively contribute to various team meetings and events to align with company strategies and goals.
Required skills:
- Previous experience in order management or a related field.
- At least 1 year experience in people management/team leadership/sub- team leadership or in mentoring other team members
- Fluency in English and French (mandatory); any additional local language is advantageous.
- Proven experience in people management and team leadership.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Excel and data analysis.
- Exceptional problem-solving and decision-making abilities.
- Excellent organizational and time management skills.
- Previous experience in order management or a related field.
- Ability to handle high-pressure situations and meet strict deadlines
Advantages:
Familiarity with SAP and BI analytics (an advantage and a plus).
What our partner can offer to you:
- Cafeteria and yearly bonus
- Hibrid work environment
- Life insurence
- Medical insurance