The Customer and Partner Service Manager is responsible for identifying, planning, and implementing projects related to operations, particularly in the area of goods and services delivery. This is a new role reporting to the Director of Operations, it ensures the establishment of efficient operational processes, optimizes resource utilization, and supports overall operational excellence. You will manage a team of 3 people, which needs to be recruited.
If you are a strategic thinker with strong customer service skills, you are a great people leader and you have a passion for operational efficiency, we encourage you to apply!
If you are a strategic thinker with strong customer service skills, you are a great people leader and you have a passion for operational efficiency, we encourage you to apply!
Main responsibilities:
- Operational Process Management
- Develop and oversee effective operational processes.
- Continuously monitor, evaluate, and improve processes to ensure efficiency.
- Project Management
- Lead and manage various projects in collaboration with different departments to support operations.
- Supplier and Tender Management
- Oversee tenders for suppliers of materials and services, including utilities.
- Ensure timely and efficient delivery of goods and services across the fuel station network.
- Maintain relationships with suppliers and ensure compliance with contractual agreements.
- Budget and Cost Control
- Manage the operational budget and track consumption of tools, products, and services.
- Identify opportunities to minimize costs and enhance operational efficiency.
- Implement tools to control operational performance and resource utilization.
- Control and Compliance
- Establish and manage control processes to monitor the consumption of goods and services.
- Work closely with partners to achieve efficiency and compliance goals.
- International Collaboration
- Cooperate with teams across different countries to align on procurement strategies and customer satisfaction programs.
- Best Practices Implementation
- Develop and implement best practices based on group standards to ensure operational excellence.
Required skills:
- Higher education (Bachelor’s degree or above)
- Experience in a similar role
- People management experience
- Strong analytical skills
- Advanced proficiency in Microsoft Excel
- Fluency in English