A global technology company is seeking innovative professionals to join their team. This company provides cutting-edge imaging solutions and technologies to businesses worldwide, with a strong focus on sustainability and reducing the environmental impact of their products. If you are passionate about making a positive impact in the world and contributing to the development of sustainable solutions, this is the opportunity for you. Join a dynamic team and drive the mission of delivering innovative and sustainable solutions to their customers.
Main responsibilities:
- Maintain and support account, contact, and activity management in D365 while ensuring data integrity and accurate sales opportunities tracking.
- Plan and deliver both initial and ongoing training sessions for sales teams, developing country-specific training documentation.
- Manage and support the quote generation process, oversee sales territory and coverage management, and provide proactive communication on system updates.
- Provide end-user support, troubleshoot system issues, diagnose bugs, and escalate as necessary while offering structured feedback to sales process teams.
- Develop, maintain, and enhance reports and dashboards with strong analytical skills to interpret business requirements.
- Work in a multicultural environment, leveraging strong communication skills to engage stakeholders at different levels while effectively managing multiple tasks.
Required skills:
- University degree in Business Administration, Information Systems, or a related field with experience in sales support, IT, finance, or sales roles.
- Intermediate proficiency in Microsoft Excel and hands-on experience with CRM systems such as Microsoft D365 or Salesforce.
- Familiarity with SAP is a plus, along with experience in change management and process optimization initiatives.
- Ability to diagnose system issues, propose effective solutions, and assist users with creating support tickets and resolving system-related challenges.
- Strong problem-solving mindset, critical thinking, and the ability to analyze business requirements to generate actionable reports.
- Excellent verbal and written communication skills in English and German, with the ability to work across different departments and external stakeholders.