Main responsibilities:
- Taking full responsibility for the people management of the CSR team
- Delegating tasks to teams members effectively
- Assuring that all processes and the company’s policies are respected
- Taking part in the order management processes
- Handling escalations and complex order issues
- Supporting the sales and accounting teams and processes
- Building and keeping active contact with high-level stakeholder management
Required skills:
- At least 5 years experience in customer service experience with order management tasks
- Fluent in English
- Outstanding problem solving skills and customer orieted attitude
- Excellent communication skills
Advantages:
- 1-2 years of people management experience is a plus
What our partner can offer to you:
- 2 days home office
- Multinational environment and professional team
- Beautiful working environment
- Cooperative company culture
- Complex processes