We are looking for German speakers who enjoy solving Level 1 IT issues in a friendly and international environment and are ready to join a brand new project!
Our client is offering a range of part-time opportunities designed to fit different lifestyles.
Full technical training is provided to help you succeed and feel confident from day one!
Our client is offering a range of part-time opportunities designed to fit different lifestyles.
Full technical training is provided to help you succeed and feel confident from day one!
Apply today and find out more!
Main responsibilities:
- Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
- Manage incident and service request tickets across phone, email, chat, and web channels.
- Provide technical support for hardware, software, and network-related issues (technical training is provided).
- Maintain clear, proactive communication and timely updates throughout the resolution process.
- Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.
Required skills:
- At least 1 year of relevant IT support or customer service experience
- Working proficiency in German and intermediate English skills
- Basic understanding of IT systems and infrastructure
- Strong problem-solving abilities and general technical aptitude
- Outstanding communication skills
Advantages:
- Work experience in a technical environment is appreciated
What our partner can offer to you:
- Flexible working schedule adapted to your lifestyle and needs - 4- and 6-hour weekday and weekend shifts are also available
- Minimum 2 home office/week after the onboarding
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities