We are looking for German-speaking candidates who enjoy solving Level 1 IT issues in a friendly and international environment.
We welcome both experienced professionals and career starters, offering a range of part-time opportunities designed to fit different lifestyles.
Full technical training is provided to help you succeed and feel confident from day one!
We welcome both experienced professionals and career starters, offering a range of part-time opportunities designed to fit different lifestyles.
Full technical training is provided to help you succeed and feel confident from day one!
Apply today!
Main responsibilities:
- Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
- Manage incident and service request tickets across phone, email, chat, and web channels.
- Provide technical support for hardware, software, and network-related issues (technical training is provided).
- Maintain clear, proactive communication and timely updates throughout the resolution process.
- Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.
Required skills:
- Relevant IT support/customer service experience is strongly appreciated, but fresh graduates or university students are also encouraged to apply!
- Fluency in German and English
- Basic understanding of IT systems and infrastructure
- Strong problem-solving abilities and general technical aptitude
- Outstanding communication skills
What our partner can offer to you:
- Flexible working schedule adapted to your lifestyle and needs
- Minimum 2 home office/week after the onboarding
- Modern office environment (in the 11th district)
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities