Kick-start your international IT career as a Polish-speaking Service Desk Analyst!
Join a global leader in digital innovation and technology consulting, where fresh graduates are welcome to grow and shine. In this role, you’ll support users, solve IT issues, and ensure smooth daily operations — all in a dynamic, multicultural environment. Enjoy great benefits, including a cafeteria allowance, private health insurance, and flexible 8-hour shifts between 7 AM and 7 PM, with no weekend work.
Ready to launch your career in IT? Apply now and join a team that truly invests in you! 🚀
Main responsibilities:
- Serve as the single point of contact via phone, chat, email, and self-service portal
- Log and update incidents; ensure timely resolution within the ticket lifecycle.
- Coordinate with resolver teams and manage escalations when required.
- Take ownership of user issues, provide regular updates, and ensure high-quality customer service.
- Work independently and collaboratively within the team while handling multiple tasks.
- Maintain clear communication with internal and external stakeholders.
- Demonstrate strong problem-solving and time-management skills.
- Support process improvements and perform ad hoc tasks contributing to better service delivery.
Required skills:
- Fluency in Polish and excellent English skills.
- Self-motivated, customer-focused, and results-driven mindset.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
Advantages:
- Relevant certifications (e.g., ITIL, MCSE, Software Development, Application Support).
- Experience in L1–L2 on-site or remote IT support.
- Strong communication and professional phone skills.
- Background in Application Support, Software Development, or IT Service Desk.
- Basic understanding of SDLC, databases, and operating systems.
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, HPSM, CA Service Desk, Monitoring Tools).
- Optional experience with SAP Application Support.
What our partner can offer to you:
- Cafeteria allowance
- Private health insurance
- Flexible 8-hour shifts between 7:00 AM and 7:00 PM
- No weekend work — enjoy your Saturdays and Sundays off!
- 4,000 HUF net monthly credit to treat yourself with snacks and drinks from the office machine