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SERVICE DESK LEAD

Our prestigious multinational partner is looking for an experienced Service Desk Lead to its Budapest office.

The purpose of the role is to ensure that IS Service Desk and ITIL Operational Process teams are executing their activities correctly and are working effectively with all other partners.

Responsibilities:

  • Operation of Service Desk and related Global Applications
  • Operation of Incident, Service Request, Problem, Change and Reporting processes
  • Keeping in contact with Service Providers to integrate service improvements into the company’s ongoing Operations
  • Acting as a Service Introductory Manager and Service Introductory Lead on Global Back Office projects
  • Supporting Service Delivery and Service Support escalations

Requirements:

  • At least 5 years of relevant Line Manager experience in Service Desk operations
  • Strong ITIL execution experience (professional certification is also needed)
  • Significant knowledge of information technology processes and controls
  • Strong IT Operations experience
  • Strong client focused attitude
  • Excellent verbal and written communication skills enabling candidate to prepare and present recommendations to IS management
  • Ability to build and maintain collaborative working relationships with Information Technology personnel and vendors
  • Ability to influence information technology Service Providers to execute needed improvements in order to deliver quality services
  • Fluency in English is a must
  • BA / BS – preferably in IT or related field of study required